Millions of flight passengers were affected by delays in 2018. Airlines, airports and air traffic control are all equally responsible for improving the customer experience by ensuring that more flights depart on time. The EU Member States also have to take action to remedy unacceptable policy related structural deficits in European airspace management.
TUI Airlines is working hard to reduce delay risks. Here are three examples:
- Reserve aircraft: TUI now has increased its reserve capacity to 5 percent of its fleet. Prior to that it was leasing aircraft in the event of problems.
- Ground times: When a flight is likely to be delayed, TUI will deploy additional staff to restock and clean the plane to save valuable time.
- Maintenance: TUI brought forward major maintenance work which had beenscheduled for summer 2019 to the winter months. Although this is more expensive, it safeguards peak season operations.